Sadiq.AI - Shipping Policy

At Sadiq.AI, we're committed to providing you with a smooth and reliable shopping experience. That includes making sure your orders are delivered on time and with care. Here's everything you need to know about how shipping works when you shop with us.

⏱️ Processing Time & Estimated Delivery

• Processing Time: Orders are typically processed and prepared for shipment within 1 to 3 business days after payment is confirmed.
• Delivery Time: Once shipped, your package should arrive within 2 to 5 business days, depending on your location and regional courier availability.

Note: During peak periods, holidays, or sale events, processing or delivery times may be slightly extended.

❌ Cancellation Policy

Orders can be cancelled within 8 hours of placement, provided they have not yet been processed for shipping. To request a cancellation, please contact our Customer Support Team promptly with your order details. Once an order has entered the processing or shipping phase, it can no longer be cancelled. In such cases, you may wait for the delivery and then initiate a return (if eligible) under our return policy.

📦 Shipping Carriers & Tracking

We partner with trusted logistics providers. In many cases, your package will be handed off to a local courier for final delivery.

A tracking number will be provided once your order is dispatched. You'll receive this via email or SMS, along with a link to track your package in real-time.

Please be aware that tracking updates may occasionally be delayed or limited, especially once the package is with a local courier.

📍 Shipping Addresses

• Please double-check that your shipping address is complete and correct.
• P.O. Boxes can be used, but some items—such as bulky goods, fragile products, perishables, high-value items, or age-restricted goods—may require a physical street address.
• We cannot deliver to high-security areas (e.g., military bases or restricted zones).
• Some items may have address restrictions listed on their product page.

📩 Order Confirmation & Delivery Updates

• Once your order is placed, you'll receive an order confirmation message with a summary and estimated timelines.
• When your package ships, you'll get a shipping notification with your tracking number.
• You can check the delivery status anytime by logging into your account.

⏳ Delays & Exceptions

While we aim to meet all delivery estimates, actual delivery times may be impacted by:

• Weather conditions
• Air traffic delays
• Public holidays
• Operational issues with local couriers

We recommend checking your tracking updates regularly for the most accurate timeline.

❗ Delivery Problems or Lost Packages

If your package is:

• Not delivered within the expected timeframe, or
• Marked as "delivered" but you haven't received it

👉 Please contact our Customer Support Team as soon as possible and within 90 days from your order date. We'll investigate the issue and make it right.

🛡️ Peace of Mind

At Sadiq.AI, your satisfaction is our top priority. We make every effort to ensure that your orders are processed efficiently, shipped safely, and delivered reliably.